Free help for disabled people facing energy bill hikes as price cap rises

UK households are steeling themselves for another financial hit this week as the energy price cap is set to rise again, coinciding with dropping temperatures and increased heating demand. Ofgem has recently announced a 2% hike on the energy price cap for the period from October to December 2025, which will see prices rise by approximately £2.93 a month for the average household.

This news may be particularly distressing for disabled individuals who often face significantly higher energy costs. With life already more expensive due to essential needs such as heating for health or powering medical equipment, there's growing worry about how many people will cope. However, one charity is stepping up to offer free assistance that could make a difference.

Disability equality charity Scope is now urging anyone who is disabled or has a long-term health condition to reach out to get access to its free Disability Energy Support service. With a team of experts at hand, Scope can provide advice on a variety of issues including managing finances and debt, helping people understand their gas and electricity bills and even assisting them in accessing benefits by connecting them with their suppliers.

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The service is reportedly available to any disabled person, as well as households where one or more disabled people live, across England, Scotland and Wales. Alex Hazell, head of services at Scope, stated: "Life costs a lot more when you're disabled. We know many people are facing huge energy bills and racking up debt, but don't know where to turn.", reports the Express.

"It is a hugely stressful and worrying situation, and with bills set to remain high again this winter, we want people to know they are not alone. Our expert advisers will talk through your situation and provide personalised support with whatever situation you are facing."

Since its inception in November 2020, the service has assisted over 35,000 households, saving them an estimated £6.6 million. Those who utilise the service can expect phone appointments lasting up to 45 minutes with an energy adviser or receive emailed support containing advice tailored to their individual circumstances. They will then be given a personalised action plan.

This plan will 'set out steps' to address any issues that are being encountered. According to Scope, it may include advice on reaching out to other services for additional advice and support.

If necessary, adjustments can be made such as video calls with British Sign Language interpreters and language interpreters for people who prefer to converse in a language other than English.

Other platforms also provide free help, such as Citizens Advice, which has been offering confidential advice online, over the phone and in person for the past 85 years. They offer guidance on benefits, work, debt and money, consumers, housing, family, law and courts, immigration and health.

Elsewhere, Disability Rights UKis another resource that offers guidance and resources such as a benefits calculator, helplines and information for those who need it.

For more details on Scope's Disability Energy Support service, individuals can visit www.scope.org.uk/autumn or call 0808 801 0828.